We have partnered with our client in their search for a Production Support Analyst
Responsibilities
Troubleshoot technical issues (Java/J2EE, .Net, or Cloud) and escalate and work with appropriate technology teams to provide solutions
Incident Management (coordinate incident management coverage, to ensure appropriate coverage, call facilitation, coordination and communications during critical outage situations)
Call documentation, queue management, ticket analysis and interface to impacting lines of business for incident impact analysis via the Production Assurance process
Provide end-to-end view of issues for objectivity and ability to be a single voice for line-of-business
Influence senior technology leads across organizations to ensure timely resolution of incidents
Skills Required
Basic knowledge of application development (monitoring infrastructure using Splunk or Dynatrace, servers, databases, distributed batch jobs and supporting sustained resiliency, disaster recovery and high availability events)
Working knowledge of Distributed and Mainframe applications and Middleware Platform
Good Knowledge of Incident and Problem Management functions (i.e. responding to service requests from Client-facing support team, Operations, Risk/Control partners, etc.)
Experience with Unix Shell, PERL, Bash scripting is preferable
Experience with IBM WebSphere, Apache Tomcat, IBM DataPower preferred
Experience with job scheduler like CTRL-M
Education & Work Experience
Degree BS BA or Equivalent
Work Experience 2-3 Years in a Production Support Environment
