This is a great opportunity to join one of the largest integrated energy and commodity trading companies in the world. We are looking for a junior to mid-level technologist with exposure in the commodities industry who is passionate about technology and has experience supporting cloud-based applications. The successful candidate is adept at partnering with end-users to log issues, analyse issues, provide tactical/strategical solutions and ultimately deliver tangible business value & benefit. This role will report into the Head of Application Support – North America working on different business systems critical for the trading life cycle with focus on front-office trading applications.
Key responsibilities
? Supporting commodity trading and live position applications.
? Support cloud based and enterprise applications used for real time trading and power scheduling.
? Take appropriate actions to ensure that time-critical batch processes run successfully. This may involve root cause analysis of issues and taking appropriate corrective actions.
? Monitor applications availability and report issues pro-actively.
? Communicate with clients/vendors as required: inform/follow-up for incident progress, notify them of impending changes or agreed outages
? Good organizational skills in managing issues, projects and communicating to the stake holders.
? Fast turnaround of client requests.
? Log and prioritize support tickets in the ticketing system.
? Work with the Service Desk to ensure requests are routed to appropriate resource for a quick and efficient resolution.
? Escalate service requests that require development team support
? Improve client service, perception, and satisfaction.
Technical expertise
? 3-5 years of work experience in IT industry.
? Minimum 2 years of working experience in energy trading domain.
? Experience of working on trading floor and supporting traders during peak hours is preferred.
? Understands business workflow, trade life cycle and operations. ? Working knowledge of ISO power markets.
? Experience supporting cloud based (AWS or Azure) applications built with Python or similar programming tools.
? Diagnostic skills for technical issues related to programs in Python, Java, .Net or any other programming language.
? Knowledge of OpenLink Endur system (North American Gas and Power) is preferred.
? Knowledge of data management solutions like Aveva PI and SCADA systems, IoT is an advantage.
? Good understanding of databases and skilled at analyzing and writing SQL scripts.
? Should be able to support team members in different geographical regions.
? Motivated and willing to learn and work on different systems, 3rd party and in-house developed
Non-technical Skills
? Fluent in English
? Excellent communication skills to interact with various stakeholders both internal and external.
? Ability to work in time-critical situations and manage/prioritize multiple requests/projects independently.
? Analytical and critical thinking with ability to problem solve complex issues
? Flexible to work shift patterns on Rota including on-call support on weekends. ? Self-motivated and able to multitask.
? Ability to work with geographically distributed team.
? Adapt to changes quickly and communicate effectively.
