Application Analyst II- Willow Inpatient

Title: Application Analyst II - Willow Inpatient

Location: Hybrid (Midtown Manhattan) 

Client Industry: Hospital & Health Care

We have partnered with our client in their search for a highly motivated and skilled Application Analyst II specializing in Willow Inpatient for an exciting opportunity within the healthcare sector. This role is pivotal in enhancing patient care through technological innovation and integration, particularly focusing on medication management systems.

Responsibilities

• Responsible for in-depth knowledge of Epic Willow Inpatient, FDB or similar, integration with Medication dispensing systems (i.e. Pyxis, Omnicell).
• Conduct regular day-to-day communication, reviews the software, demonstrates a deeper understanding of business operations, and works with vendors, Business Representatives/Subject Matter Experts, and end users to tailor the system to fit the organization’s needs.
• Performs in-depth analysis of workflows, data collection, report details, server processes, and other technical issues associated with the use of hardware, software, and integrations.
• Responsible for developing and documenting the internal procedures that will be used in conjunction with applications; and will design, build, test, install and maintain those solutions. 
• Demonstrate knowledge of the organization’s Core Values and incorporate them into the performance of duties.
• Demonstrate knowledge of the organization’ Service Standards and incorporate them into the performance of duties.
• Work with Application Managers/Directors/etc., to collect, analyze and document business operations and workflow.
• Complete all tasks in a timely manner with accurate documentation.
• Collaborate effectively with all IT teams.
• Troubleshoot problems and address questions from users, and provide on-call support on a rotating basis.
• Review and test changes, enhancements, and each new release as assigned.
• With support, create, review, and update test scripts to reflect proposed workflow solutions.
• Analyze data needs.
• Support the training team by keeping trainers abreast of new functionality and system changes. Perform application training functions, as assigned
• Communicate effectively across all impacted teams associated with task assignments and users with project/product information impacting them.
• Analyze new functionality in new releases to identify impact.
• Provide assigned off and on-site support as assigned.
• Assist with all quality assurance processes, including change management and testing efforts.
• Actively participate and contribute in meetings as assigned.
• Participate in disaster recovery measures and development of processes as needed.
• Create reports and extracts, as necessary.

Skills Required

• Epic Willow inpatient certification
• Previous experience with FDB, and third-party integrations a plus
• Pharmacy experience or clinical background desired
• Med load and charge error resolution experience desired
• Decision Support experience a plus.
• Effective oral, written communication and follow-up skills
• Strong interpersonal relationship skills
• Strong understanding of servers and end point management
• Strong desktop tool usage including Word, Excel, and PowerPoint
• Self-motivated, detail-oriented, problem solver
• Relevant experience and BA/BS Degree