We have partnered with our client in their search for a Amazon Connect Architect for a contract to hire opportunity in Plano, TX.
Responsibilities
- Design and implement scalable contact center solutions using Amazon Connect and AWS services.
- Configure, deploy, and troubleshoot Amazon Connect, SIP, and VOIP systems.
- Develop and optimize contact flows, IVR, and call routing strategies.
- Integrate Amazon Connect with AWS services and automate workflows using Python.
- Build and maintain real-time audio/video solutions with WebRTC for web.
- Manage SIP trunking, DID, and Toll-Free Numbers; coordinate with telecom providers.
- Ensure security and compliance with AWS best practices and regulatory standards.
- Conduct interoperability testing, quality assurance, and performance optimization.
- Integrate contact center platforms with ServiceNow CRM for seamless workflow
- Troubleshoot and resolve issues in contact flows, agent connectivity, and integrations.
- Monitor and analyze metrics, reports, and dashboards to improve operations.
- Create technical documentation and architectural diagrams.
- Train and support stakeholders on system usage and best practices.
- Collaborate with IT, operations, and business teams to deliver effective solutions.
Skills Required
- Amazon Connect Design and Development experience
- Experience with VOIP and SIP systems
- Bonus skills are Python (or other scripting language) and Terraform (IaC)
Education & Work Experience
- Bachelor's degree or equivalent
- 7 years of work experience
Title Amazon Connect Architect
Location Plano, TX
Client Industry FinTech
Compensation $70-90//hr
About Korn Ferry
Korn Ferry unleashes potential in people, teams, and organizations. We work with our clients to design optimal organization structures, roles, and responsibilities. We help them hire the right people and advise them on how to reward and motivate their workforce while developing professionals as they navigate and advance their careers. To learn more, please visit Korn Ferry at www.Kornferry.com
